Portal Help and Support

Adult's Portal

The Adult's Portal is an easy to use, secure space where you can complete and send forms directly to the right adult's social care team.

The first time you complete a form you will be asked to create a new portal account. It's quick and easy to register for an account.

To make sure the information you send to us is secure, you will need to log into this account every time you access the portal.

Once logged in, all information is stored securely in-line with our organisational privacy notices.

What's in the portal?

Information and Advice
Guide to Adult Social Care services in Slough

Slough Services Guide
Links to support in your community

Report a adult safeguarding concern
Tell us if you're worried about an adult at risk of abuse, harm or neglect.

Request Support
Tell us about your situation and how we can support you

Will I be charged?
Work out if you may need to contribute towards care costs

Portal Help and Support
Information and user guides to help you use the Adult Care Portal

Portal user guide

Download the Adult's Portal user guide

Registering for the portal

To register you will need to:

enter your forename and surname
enter your email address
create a password (8 characters including an upper-case letter, a number and a special character)
You will then be emailed a unique verification code which is valid for 10 minutes. Once it's expired you will need to begin the process again. The registration process is only complete once the code is entered and accepted.

The code can take up to 5 minutes to arrive. If it doesn't arrive after this time:

check your spam/junk/clutter folders (add ASCPortal@slough.gov.uk to your trusted sender list to avoid future emails being sent to these folders).

check with your IT/email provider to make sure emails from noreply@slough.gov.uk are not being blocked, delayed or temporarily quarantined. Your IT/email provider may need to update their spam email policies to ensure these emails are delivered into your mailbox without delay.

Logging into the portal

To log into the portal, use your email address and the password used to register

Each time you log in a unique verification code will be emailed to you. This is valid for 10 minutes and can only be used once.

The code will usually arrive within 5 minutes (if it doesn't please check your spam/junk/clutter folders as it will likely be in there).

Please allow time for the login verification code to arrive before requesting another one. By requesting another verification code the first code generated (remember this could still be on its way to you), will not work.